Join Our Team

Vermont Fitness Award 2023Mountain Community Health is a growing Federally Qualified Health Center (FQHC) providing medical, dental, and mental health services to patients of all ages, located in Bristol, Vermont.

Bristol, Vermont, is a vibrant and dynamic community nestled at the foot of the Green Mountains. Bordered by the New Haven River, Green Mountain National Forest, and Champlain Valley’s farms and fields.

We are a non-profit community health center serving all, committed to providing access to high-quality care.  We are an equal employment opportunity employer and are especially interested in candidates who can contribute to the diversity and excellence of our organization.  Benefits combined with a positive and mission-minded staff and work environment in a rewarding health center caring for patients make us a great work environment.

Benefits

Paid time off (pro-rated based on full-time status).

  • Date of hire through completion of one year – 10 days
  • One year through completion of five years – 15 days
  • Over five years of completion – 20 days
  • Mountain Community Health complies with the Vermont Sick time Law.

Paid Holidays include:

  • Half-day New Year’s Eve
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Black Friday
  • Half-day Christmas Eve
  • Christmas Day

Employee Wellness

  • Mountain Community Health employee wellness programs promote health and happiness to our employees.
  • Employee wellness includes policies, benefits and support to employees both inside and outside of the workplace.
  • Benefits package includes Medical, Dental, Vision, Short-term disability, Long-term disability, Simple IRA with 3% employer matching and Employee Assistance Program.

For more information about employment opportunities please contact Human Resources.

Openings

About the Position – The Nurse Manager is a Registered Nurse is a leadership role in the coordination of care for the office settings.  The Nurse Manager in consultation with Medical Director is responsible for establishing standards of nursing practice and promotion positive patient outcomes.  The Nurse Manager works collaboratively with nursing staff to facilitate planning, provider and patient scheduling, policy developing and care systems for the patient, family, and wellness of the community. Also provides direct supervision and evaluation of the nursing team.

 

Qualifications/Skills

  • Graduate of an accredited school of nursing, minimum bachelor’s degree in nursing.
  • Current licensure as a Registered Nurse in the State of Vermont – unrestricted
  • 3-5 years of progress nurse leadership experience with focus on performance improvement and systems management.
  • Evidence of leadership, creativity, integrity, initiative and communication skills.
  • Evidence of BLS and/or CPR.

Key Responsibilities

  • Ability to analyze complex problems, implement solutions and evaluate outcomes.
  • Understanding of primary care and coordinated health delivery systems.
  • Proven ability to build, lead and manage teams.
  • Coordination in areas of budgeting, revenue cycle management, data systems, facilities, and capital expenditures.
  • Maintains and fosters communication with the management team, as indicated, to support goals, objectives, and philosophies.
  • Works as a team player with all practice employees, management staff, and providers.
  • Improves the operational systems, processes and policies to support organization’s mission as assigned.
  • Assists with grant application and management as assigned.
  • Assists with annual Uniform Data Set Report as assigned.

Provides high-quality dental hygiene within the scope of service consistent with accepted standards of care.  Evaluates patients and implements treatment regimens under the supervision of the Dentist.  Provides complete documentation of all findings, treatments and outcomes.  Initiates oral health education and prevention activities.  Reviews and interprets patient dental records.  Works cooperatively with other Dental Program staff.  Assists where needed to ensure smooth, efficient running of Dental Program.  Participates in the ongoing evaluation of Dental Program operations to assure the delivery of high-quality services that support the financial sustainability of the program.

Education & Experience

  • Registered Dental Hygienist (RDH) from an accredited program with the ability to practice in the State of Vermont.
  • BLS or CPR certification.

Knowledge, Skills & Abilities

  • Strong customer service skills
  • Strong understanding of computer systems
  • Attention to detail
  • Time management and organizational/problem solving skills
  • Ability to work in a team setting
  • Excellent communication skills
  • Ability to set up and prepare dental equipment and instrumentation in accordance with established regulations and guidelines.
  • Ability to manage the dental office infections control plan to meet OSHA, CDC, and ADA standards
  • Maintains patient confidentiality
  • Responds professionally to high-pressure situations and time limits
  • Works independently with a minimum amount of supervision

Licensure, Certification, or Other Requirements

  • Registered Dental Hygienist (RDH)

This position will work collaboratively in promoting safe, high-quality patient care.  Mission-driven, an affinity for working with culturally and economically diverse patient populations, good organizational skills, willingness to work flexible hours and ability to work independently and solve problems.

Basic Qualifications include:

  • Graduation from an accredited school
  • License to practice medicine in the State of Vermont; CPR Certification
  • Successful credentialing/privileging by MCH and applicable insurance companies

This position will be responsible for providing technical assistance and support to Mountain Community Health staff with computer systems, hardware, or software issues. Responsible for responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions. This position will assist IT Manager and the Informatics Specialist with day-to-day tasks and operations.  

 

Education & Experience

  • High School Diploma or equivalent
  • One to three years’ experience in technology field and/or customer support role
  • AS or BS in IT, Computer Science, or relevant field preferred

Knowledge, Skills & Abilities

  • Ability to be self-motivated and as directed.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to provide exceptional customer service orientation.
  • Ability to work in a team-oriented, collaborative environment.
  • Knowledge of personal computer hardware and software applications.
  • Exceptional written and oral communications skills.
  • Ability to establish and maintain effective working relationships.
  • Good planning, organizational, and time management skills.
  • Good documentation and analytical/problem solving skills.
  • Ability to deal effectively and courteously with a wide variety of company users who have varying levels of computer understanding and experience, as well as outside vendors and consultants.

The Licensed Clinical Social Worker (LCSW) at our Federally Qualified Health Center (FQHC) plays a vital role in delivering comprehensive healthcare services to our community. This role is a dynamic blend of resource coordination and behavioral health counseling, where you will make a significant impact on the well-being of our patients. The LCSW will collaborate with a multidisciplinary team to ensure patients receive holistic care, including access to community resources and behavioral health support.

Qualifications/Skills

Master’s degree in social work (MSW) from an accredited program.

Demonstrated experience in resource coordination and counseling, preferably in a healthcare or FQHC setting.

Valid state licensure as a Licensed Clinical Social Worker (LCSW).

Knowledge of community resources, social service agencies, and behavioral health best practices.

Excellent communication and interpersonal skills.

Ability to work effectively in a multidisciplinary team.

Strong organizational and documentation skills.

Commitment to maintaining patient confidentiality and ethical standards.

Key Responsibilities

Resource Coordination (50% of Time):

Assessment and Referral: Conduct comprehensive assessments of patients’ social, economic, and environmental needs to identify resource gaps and provide referrals to appropriate community resources.

Community Partnerships: Establish and maintain relationships with local social service agencies, housing organizations, food banks, and other community resources to ensure patients have access to necessary support.

Advocacy: Advocate for patients’ needs, collaborating with external agencies and organizations to help secure vital services and support.

Documentation: Maintain accurate and up-to-date records of resource coordination efforts in patients’ electronic health records (EHR).

Behavioral Health Counseling (50% of Time):

Assessment and Diagnosis: Conduct assessments to determine patients’ mental health needs and develop treatment plans.

Individual and Group Counseling: Provide evidence-based counseling to patients, both individually and in group settings, to address behavioral health concerns.

Crisis Intervention: Offer crisis intervention and support to patients in distress, collaborating with the care team to ensure their safety and well-being.

Collaborative Care: Collaborate with primary care providers and other healthcare professionals to integrate behavioral health care into the overall treatment plan.

Education: Educate patients and families about mental health conditions, treatment options, and healthy coping strategies.

About the Position

This position supports and assists the Chief Financial Officer with the preparation of financial statements, reports and specialized analysis for management team and Board of Directors. The Staff Accountant will prepare and maintain financial records to track the organizations assets, liabilities, profit and loss, tax liabilities, and other related financial activities. Accounts Payable, Receivable and Payroll process engagement.

 

Qualifications/Skills

• Accounting or Business degree and/or minimum three years of experience in accounting field.

 

Knowledge, Skills & Abilities:

• Understanding of Generally Accepted Accounting Principles, Internal Controls and general accounting process and procedures.

• Experience with Excel to include Vlookup, pivot tables, statistical analysis, and spreadsheets.

• Experience in QuickBooks Enterprise or similar accounting system

• Experience in word processing (MS Word) and Microsoft Office

• Experience working with large volume of transactions and in complex systems, requiring a high degree of accuracy and attention to detail.

• Communication (verbal and written), interpersonal, and customer service skills are required.

About the Position

The RN Case Manager (MAT) serves as the primary nursing support for medical providers delivering Medication Assisted Treatment services, including Suboxone, Sublocade, Brixadi, and Vivitrol Treatment for patients being treated for opioid dependence and other substance use disorders. The RN MAT Case Manager provides education and support to patients with chronic substance use conditions in partnership with the MAT Coordinator, LADC counselor, and medical staff. 

Qualifications/Skills

  • Graduate of an accredited school of nursing, minimum bachelor’s degree in nursing.
  • Current licensure as a Registered Nurse in the State of Vermont – unrestricted
  • Evidence of one year of nursing experience, addiction medicine preferred
  • BLS /CPR Certification

Key Responsibilities

  • Act as primary patient advocate. Promotes patient empowerment for shared decision making in MAT treatment.
  • Collaborates with MAT team and other providers on panel management to assure that patients are compliant with appointments
  • Provides assistance to patients with barriers to care such as housing, childcare and transportation by connecting them with other agencies through referrals and advocacy.
  • Monitors the health, treatment progress and medication adherence of the MAT panel by monthly panel review with all providers.
  • Collaborates with providers and MAs/nursing staff to provide education to patients on public health issues

About the Position

Under the direction of the Dental Director, provides administrative and clinical support for the Dental Assisting, Dental Hygiene, and other programs. Responsible for maintaining quality assurance for clinic practices, policy and procedures, and patient records in compliance with the State Board of Dentistry, and other agency rules and regulations. Facilitates the daily operations of the Dental Clinic by coordinating patient care, payroll, maintaining supplies, equipment, and inventory, and handling hazardous materials. Works closely with key staff and management team to ensure successful growth and compliance of dental operations.

Education/Experience

  • High School Diploma or equivalent
  • University/college degree is an asset
  • Minimum two year Medical/Dental front office and/or administrative management experience.

Key Responsibilities

  • Front end customer service
  • Accurate patient registration
  • Ensures that dental support staff are scheduled and assigned accordingly to meet dental client needs.
  • Accurate scheduling of patients, databases are maintained and that all patient contacts are updated.
  • Stock and ensure appropriate supply of office supplies.
  • Participates in QI/QA meetings and duties as assigned.
  • Develop pre-treatment estimates and treatment plans for patients.
  • Reconciliation of daily payment log to include credit card invoices, cash, and checks.

About the Position

The Billing Specialist provides timely and accurate generation of statements for patients or claims to payers while striving to ensure all billing information is correct and in compliance with company policies and procedures. Resolves patient accounts by performing billing and follow-up activities to effectively collect balances due – maximizing reimbursement while maintaining favorable public relations. Assist with greeting patients when they arrive, answering the phone, checking patients in and out and scheduling.

Education & Experience:

  • High School Diploma or Equivalent
  • Minimum One (1) year experience of medical billing or any equivalent combination of experience, training and/or education.
  • Certified Professional Coder (CPC) certification and FQHC experience preferred.

Key Responsibilities

  • Working knowledge of CDT and ICD10 codes and dental terminology.
  • Read and interpret insurance explanation of benefits.
  • Communicate effectively and professionally in writing, over the phone, and in person.
  • Maintain compliance with Federal, State, and payer regulations.
  • Maintain compliance with all company policies and procedures.
  • Be service-oriented with the ability to pay attention to details in a fast-paced environment.

About the Position

The Referral Specialist will ensure patients have been cleared for an appointment with the Specialty office by resolving pre-certification, registration, and case-related concerns before a patient’s appointment. The referral specialist verifies insurance coverage, obtains authorization if needed from the insurance provider, and provides administrative support such as entering referrals and documents within Mountain Community Health’s (MCH’s) electronic medical records (EMR).

Qualifications/Skills

  • High School Diploma or equivalent
  • Medical terminology preferred.
  • Physician office experience preferred.
  • Familiarity with CPT and ICD-10 codes preferred.

 

Knowledge, Skills & Abilities:

  • Minimum one year experience in medical/dental office
  • Effective written and verbal communication skills
  • Knowledge of medical office billing procedures
  • Strong computer skills
  • Ability to read, understand, and follow oral and written instructions.
  • Ability to maintain confidentiality.
  • Ability to work independently and as a team member with minimal direct supervision.

Please send your resume and cover letter to HR@mchvt.org. The Human Resources Department will contact applicants who have been chosen to continue through the selection process.

Employment Application